Users cannot see popup

Issue

Visitors to your website cannot see a popup on the page.

Possible cause

The popup may fail to display because the following may not have been set properly:

• Conditions – determine where (on which page(s)) a popup should occur.
• Triggers – what user actions cause a popup to display.
• Advanced Rules – other situations that would cause a popup to display.

Multiple conditions, triggers, and advanced rules may be in place. Ensure all criteria are met for the popup to display. 

Example

Consider the following scenario:

• A website offers a premium business mentor membership program.
• To showcase the program’s value, three distinct guides are created for trial members.
• Any user attempting to leave the landing page without joining gets a popup offering a guide based on their interests.

Following are the popup configuration with different types of guides based on the user interest:

• Popup A: Offers a client acquisition guide
  • Condition: Membership landing page only
  • Trigger: Exit intent
  • Advanced Rule: Not logged in, arrived from a relevant internal page
• Popup B: Offers a project management guide
  • Condition: Membership landing page only
  • Trigger: Exit intent
  • Advanced Rule: Not logged in, arrived from an internal page on project management
• Popup C: Offers a business membership benefits guide
  • Condition: Membership landing page only
  • Trigger: Exit intent
  • Advanced Rule: Not logged in, arrived from a search engine

For any of the above popups to display, each of the following rules must apply, else the popup will not occur:

• If the user came from anywhere other than the specified internal pages, or from a search engine, no popup will be shown.
• If the user meets all of the rules for one of the popups but the user is logged in, no popup will be shown.
• If the user is not on the membership page, no popup will be shown.

Solution

You need to check and fix the following to resolve the issue:

• Conditions
  • Confirm that the Conditions are set accurately, specifying the intended page(s) for the popup display.
  • Verify if the conditions align with your expectations regarding the page where the popup should appear.
• Triggers
  • Evaluate the Triggers to ensure they correspond to user actions triggering the popup (for example, clicks or scrolls).
  • Confirm whether users have performed the required actions to activate the popup.
• Advanced Rules
  • Check the Advanced Rules for any additional criteria influencing popup visibility.
  • Verify the occurrence of the specified situations, considering factors such as user origin or specific behaviours.
• Add a check for the Avoid Multiple Popups option. Go to Popup Settings > Advanced > Advanced. For details, see Learn How To Use Elementor Popups 
• If the popup is manually triggered, ensure it is using a unique selector (class, ID, or data-element) and the selector is correctly assigned.

For more details on popups, see Learn How To Use Elementor Popups, Popup FAQ.